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We Love Furniture

Contact Us

Call Us

+6011 5915 3388
+6011 1027 8588

whatsapp

WhatsApp

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location

Visit Our Showroom

Unit 28-29, Level 1, Glo Damansara,
No. 699, Jalan Damansara,
Taman Tun Dr. Ismail,
Kuala Lumpur

Call Us

+6011 5915 3388
+6011 1027 8588

whatsapp

WhatsApp

Click Here

come & visit us

Our Office

Hogan Ventures (M) Sdn Bhd

  • 1-2, Jalan Eco Santuari 8/1c, Eco Santuari,
    42500, Telok Panglima Garang, Selango​r

F.A.Q

General

Need help? Email us at hello@hogan.com.my or call us at +6011 5915 3388 / +6011 1027 8588.

Congrats on the new home! Yes, we can hold your order for up to 3 months from the date your items arrive in our warehouse.

If you need to hold your order for more than 3 months, feel free to write in to hello@hogan.com.my and we’ll see what we can do for you!

Yes we do! We offer same-day disposal services for small and large furniture items at a minimal fees. Please feel free to contact us at +6011 5915 3388 / +6011 1027 8588 and provide us with the photos or information on the disposal of the existing furniture in order for us to provide a quotation for the disposal.

Not for now, but if you have something you really want, do send it to hello@hogan.com.my and be as detailed as you can. Our Customer Happiness team will try their best to see what they can do for you!

Well, you’re in luck! We offer a complimentary interior styling advices to all our customers. Simply write in to hello@hogan.com.my and our styling agent will be replying to you with free styling tips and recommendation.

Yes, we do! Discount will vary depending on the size of your project. Simply send an email to hello@hogan.com.my with your name, contact number, company name, and more details about your project, we’ll get back to you by the next working day!

We currently accept any credit or debit card payments from Visa and MasterCard.

Not for now. We are looking forward to having it in the near future.

Delivery

You will find the delivery fee during check out.

If you are buying more than one item, you will only be charged the highest delivery fee out of all the items in your order.

Do note that discounts are not applicable on delivery fees, unless it is a free delivery promotions.

Yes, we do deliver on Saturdays (Sundays are family time!), depending on delivery areas. Do note that there is an extra charge of RM50 for Saturday delivery @ only available in klang valley only.

Also a gentle reminder that some condominiums have strict delivery curfew (i.e. no delivery after 5pm or on weekend), so do check with your condo management before making arrangements! We seek your understanding that we will not be able to refund your weekend delivery fee for any failed delivery attempt should the management not allow us to proceed. Lastly, if you have any special requests, feel free to write in to hello@hogan.com.my or contact us at +6011 5915 3388 / +6011 1027 8588 and we’ll see what we can do for you!

Yes, to carry up the bulk furniture without an elevator, we will be charging standard fee of RM10 per item per flight of stairs. This amount will be payable directly to the delivery team before they bring the goods up.

If our delivery team is unable to proceed with the delivery via elevators (e.g. furniture is unable to fit into the elevator or a working elevator is unavailable), Arturo Home reserves the right to cancel the delivery and refund your order less 18% processing fee. Should our team decide (at our sole discretion, and with your agreement) that delivery can be carried out safely via staircases in a non-hazardous manner, additional charges per item will be applicable as follows:

  1. RM10 per item per non lift-accessible storey
  2. To be paid directly to the delivery team in cash before commencement
  3. Fees also apply to stairs within landed properties
  4. Staircase charges also apply for disposal service

Disclaimer: Arturo Home reserves the right to cancel any delivery or disposal service, in exchange for a full refund, at our sole discretion if it is deemed not feasible for the job to be carried out safely.

Simply write in to hello@hogan.com.my or contact us with your order number and new address at least 2 working day before your scheduled delivery and our customer support team will update our system for you!

Do note that all our deliveries are routed back to back based on location, we seek your understanding that we will not be able to cater to last minute request to change address. Once your order has been dispatched for delivery, Arturo Home reserves the right to reschedule the delivery should there be a last-minute change of delivery address.

We’re so sorry the item did not reach you in good condition! We are happy to arrange for a prompt replacement or repair.

Disclaimer: Customer shall inspect works goods upon delivery and inform Arturo Home on any defect or discrepancy of goods delivered and installed within 24 hrs from the delivery date/ completion date, failing which complaints of such will be deemed as fulfilled by buyer.

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