Delivery Guide

Area	State	Charges
A	Kuala Lumpur, Putrajaya, Selangor, Negeri Sembilan	RM 50 per item (Free shipping for order amount RM1000 & above)
B	Perak, Penang, Melaka, Johor, Pahang	RM 150 per trip
C	Kedah, Terengganu, Perlis, Kelantan	RM 250 per trip

Delivery by truck is available for delivery on Monday-Saturday excluding public holiday. Delivery on Sunday and public holidays can be arranged by emailing us at hello@arturo.com.my after completing your online transaction. There will be a surcharge for delivery on Sunday and public holiday.
Our delivery will normally take around 7-14 working days depends on stock availability. Our delivery team will contact you 3-5 working days prior to actual delivery date.
On site assembly is complimentary for selected items only. We will indicate complimentary installation for selected items on the item.
The outstation promotional delivery fee is fixed at the above rate for a single delivery.
Area B and C delivery rate above excludes delivery to islands without linked bridge.
Delivery time frame may extend if customer does not accept the first delivery truck schedule. Customer shall wait for the next truck schedule which may exceed the time frame provided above.
For customer who would like to pick the delivery date/special request, the delivery fee will be charged with a different rate as below. Below rates are for single drop only, additional charges apply for additional drops. Kindly email to hello@arturo.com.my for the special delivery request.

West Malaysia

First 10 Kg	RM 18.00
Subsequent Kg	RM 1.80 /Kg

Delivery charges by courier services will be calculated based on total weight.
Delivery charges for courier items will be waived if bought together with items with truck delivery.

East Malaysia

First Kg	RM 18.00
Subsequent Kg	RM 18.00 /Kg

Delivery charges by courier services to East Malaysia will be calculated based on total weight of your order.
Self-assembly for furniture items. No worries, all our items are easy assembly. Assembly instruction and tools are provided in the carton. Contact us if you have any questions.
Order will be processed and dispatched from Arturo warehouse around 14 working days and subject to item(s) availability.
Made to order item(s) and pre-order item(s) will have a longer dispatch time.
Our delivery team will provide you with a courier tracking number for tracking purposes after vessel departure.
Expected to receive around 4-8 weeks from the purchasing date for item(s) in stock. Made to order/pre-order item(s) will have a longer expected time to receive.

Items in stock: 10-14 working days for Truck Delivery items and 5-7 working days for Standard Delivery items.
Items that are out of stock: Please email or call us for assistance.
Made to order items: 4-6 weeks
Pre-order items: 8-12 weeks.
For more accurate delivery lead time on out-of-stock and pre-order items, kindly email us at hello@arturo.com.my

Our delivery team will call to confirm your delivery date/address, once the date and address is mutually agreed, we will proceed to book a truck and arrange for delivery.
You can call to change the delivery date/address but we need an advance notice of at least 3 working days.
Any delivery date/delivery time/delivery address change that is made 2 working days before the delivery date will be subjected to a fee.
The fee will be as per the shipping charge made during the purchase of the order.

The above rate for disposal charges is for item(s) that can be dismantled only (customer must confirm that the item(s) can be dismantled).
In the case that customer(s) is unsure whether the item(s) can be dismantled or not, please get advice from our delivery/retail team as the disposal charges might be different or additional charges might be incurred.
Customer(s) MUST inform our delivery team/retail team in advance if there are item(s) for disposal.
Disposal can only be done during the same Arturo delivery trip.
Disposal fee must be made to Arturo at least 3 days before the delivery/disposal date.
Disposal fee is maxed RM350 at one time/address.
Relocation fee is RM150 within 50km.