Delivery Guide

	Delivery Fee
Zone	Location	FREE Delivery For Purchase Above	Normal Delivery Rate (RM)	Special Delivery Rate (RM)
KV	Klang Valley	1,000	50	100
A	Rawang, Semenyih, Puncak Alam, Kuala Selangor, Nilai, Sepang, Seremban, Senawang, Ijok,	3,000	100	200
B	Bukit Beruntung, Sendayan, Kerling, Kuala Kubu Bahru, Beranang, Batang Kali, Hulu Yam, Sekincan, Sg. Besar, Sabak Bernam, Rembau, Kuala Pilah, Tampin, Gemencheh, Johol, Bahau, Port Dickson	5,000	150	300
C	Melaka	8,000	200	450
	Perak	8,000	250	800
D	Pahang	8,000	250	800
	Johor	8,000	250	800
	Penang	8,000	250	800
E	Terengganu	10,000	350	1100
	Kedah	10,000	350	1100
	Kelantan	10,000	500	1300
	Perlis	10,000	500	1300
F	Langkawi	30,000	N/A	3500

Our normally delivery rate is base on our schedule where we time your delivery together with other customers in your location.
Delivery by truck is available for delivery on Monday-Saturday excluding public holiday. Delivery request or arrangement can be arranged by WhatsApp 011-5915 3388 or emailing us at hello@arturo.com.my after completing your online transaction.
In a typical scenario, you can expect delivery within 5 – 10 working days for KV, Zone A & B and 10 – 15 working days for Zone C, D & E depending on stock availability and status.
Self-assembly is required for most of our items unless stated otherwise. Assembly service is available with a minimal fee and varies according to item and purchase value. Do consult us for an official quote for our installation service.
Our delivery fee is base on per trip basis regardless of quantity of items. The more you buy the better the value and savings you get from us!
Delivery rate above excludes delivery to islands without linked bridge.
Do note that delivery time frame will be extended if you do not accept the first delivery truck schedule especially if your location is situated outside Klang Valley.
If you wish to pick your own delivery date/ or have any other special request, a separate delivery fee will apply. Kindly refer to our Special Delivery Fee column for reference.
For any other issues or request, please do not hesitate to call or WhatsApp us at 011-5915 3388.

West Malaysia

First 10 Kg	RM 18.00
Subsequent Kg	RM 1.80 /Kg

Delivery charges by courier services will be calculated based on total weight.
Delivery charges for courier items will be waived if bought together with items with truck delivery.

East Malaysia

First Kg	RM 18.00
Subsequent Kg	RM 18.00 /Kg

Delivery charges by courier services to East Malaysia will be calculated based on total weight of your order.
Self-assembly for furniture items. No worries, all our items are easy assembly. Assembly instruction and tools are provided in the carton. Contact us if you have any questions.
Order will be processed and dispatched from Arturo warehouse around 14 working days and subject to item(s) availability.
Made to order item(s) and pre-order item(s) will have a longer dispatch time.
Our delivery team will provide you with a courier tracking number for tracking purposes after vessel departure.
Expected to receive around 4-8 weeks from the purchasing date for item(s) in stock. Made to order/pre-order item(s) will have a longer expected time to receive.

Items in stock: 10-14 working days for Truck Delivery items and 5-7 working days for Standard Delivery items.
Items that are out of stock: Please email or call us for assistance.
Made to order items: 4-6 weeks
Pre-order items: 8-12 weeks.
For more accurate delivery lead time on out-of-stock and pre-order items, kindly email us at hello@arturo.com.my

Our delivery team will call to confirm your delivery date/address, once the date and address is mutually agreed, we will proceed to book a truck and arrange for delivery.
You can call to change the delivery date/address but we need an advance notice of at least 3 working days.
Any delivery date/delivery time/delivery address change that is made 2 working days before the delivery date will be subjected to a fee.
The fee will be as per the shipping charge made during the purchase of the order.

The above rate for disposal charges is for item(s) that can be dismantled only (customer must confirm that the item(s) can be dismantled).
In the case that customer(s) is unsure whether the item(s) can be dismantled or not, please get advice from our delivery/retail team as the disposal charges might be different or additional charges might be incurred.
Customer(s) MUST inform our delivery team/retail team in advance if there are item(s) for disposal.
Disposal can only be done during the same Arturo delivery trip.
Disposal fee must be made to Arturo at least 3 days before the delivery/disposal date.
Disposal fee is maxed RM 500 at one time/address.
Relocation fee is RM150 within 50km.