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Order Cancellation
Before Delivery
If you have a change of heart, you can cancel at any time within 7 days from your purchase date and before your item is dispatched. Simply contact us and we’ll cancel your order and give you a refund.
Unless otherwise specified for particular products, any order(s) cancellation by customer(s) within 7 days from the purchase date and 3 days prior to the delivery date, we shall deduct an administrative fee of 5% from the order amount. The balance after deduction of the administrative fee will be refunded to the customer.
Order(s) that are more than 7 days from the purchase date is not entitled for cancellation and non-refundable. However, you may still CHANGE your item(s) selection 3 days prior to the delivery date. The item(s) you are changing must be the same or not less than your original item amount. If the new item(s) costs more, we will be charged the difference while setting up the exchange.
Note: MADE TO ORDER / PREORDER item(s) order is only cancellable within 1 days from the purchase date. After that, the item(s) is non-cancellable and non-refundable.
After Delivery
If you decide your piece isn’t quite right to your space, no worries, you have up to 3 days from the date of delivery to exchange/return your item(s).
Returns & Refunds
If you decide your piece isn’t quite right, you have up to 3 days from the date of delivery to return your item(s).
You can return the furniture product for any reason — even if you just change your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging. All returns will incur a return collection fee (refer below) and an administrative fee of 10% – 20% depending on item(s) amount.
Returns must be made in the original packaging. If you no longer have the original packaging, there is an additional MYR50 – RM 150 per item repackaging fee subjective to the size of the item.
Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition we will issue a refund less administrative fees, repackaging fees (if applicable), and collection fees.
Note: NOT entitled for MADE TO ORDER / PREORDER item(s) /Home Decor & Accessories.
Return / Exchange Collection Fee
Note: The collection/exchange date is subjected to Hogan Ventures (M) Sdn Bhd transportation schedule. Kindly contact our delivery team or email to hello@arturo.com.my for further details.
Buyer Protection
Buyer Protection ensures you get what you pay for. When something goes wrong with your eligible transactions, Hogan Ventures (M) Sdn Bhd Buyer Protection has you covered. Get a full refund if an eligible order isn’t significantly as described, or doesn’t arrive at your doorstep. For more information contact 011-5915 3388.