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Delivery Guide
Affordable And Safe Delivery Straight To Your Home!
Delivery Within Peninsular Malaysia
| Zone | Location | FREE Delivery For Purchase Above | Normal Delivery Rate (RM) | Special Delivery Rate (RM) |
|---|---|---|---|---|
| KV | Klang Valley, Puncak Alam, Rawang, Semenyih, Lenggeng, Mantin, Beranang, Nilai, Sepang | 2,000 | 80 | 150 |
| A | Kuala Selangor, Seremban, Senawang, Ijok, Jeram, Bukit Beruntung, Sendayan, Kerling, Kuala Kubu Bahru, Batang Kali, Hulu Yam, Kuala Pilah, Port Dickson, Senawang, Lukut, Labu | 5,000 | 180 | 280 |
| B | Melaka, Kuala Klawang, Simpang Pertang, Kemayan, Linggi, Bahau, Jempol, Rembau, Kuala Pilah, Gemencheh, Johol, Tampin, Sekincan, Sg. Besar, Sabak Bernam | 8,000 | 280 | 500 |
| Perak – Ipoh, Slim River, Gopeng, Kampar, Sungkai, Behrang, Tanjung Malim | 8,000 | 280 | 600 | |
| Perak – Other Parts of Perak | 8,000 | 380 | 800 | |
| C | Pahang | 8,000 | 380 | 800 |
| Johor | 8,000 | 380 | 800 | |
| Penang | 8,000 | 380 | 800 | |
| D | Kedah | 10,000 | 550 | 1200 |
| Terengganu | 10,000 | 650 | 1300 | |
| Kelantan | 10,000 | 750 | 1500 | |
| Perlis | 10,000 | 750 | 1500 | |
| E | Langkawi | 30,000 | N/A | 4500 |
- Our normally delivery rate is base on our schedule where we time your delivery together with other customers in your location.
- Delivery by truck is available for delivery on Monday-Saturday excluding public holiday. Delivery request or arrangement can be arranged by WhatsApp 011-5915 3388 or emailing us at hello@arturo.com.my after completing your online transaction.
- In a typical scenario, you can expect delivery within 5 – 10 working days for KV, Zone A & B and 10 – 15 working days for Zone C, D & E depending on stock availability and status.
- Self-assembly is required for most of our items unless stated otherwise. Assembly service is available with a minimal fee and varies according to item and purchase value. Do consult us for an official quote for our installation service.
- Our delivery fee is base on per trip basis regardless of quantity of items. The more you buy the better the value and savings you get from us!
- Delivery rate above excludes delivery to islands without linked bridge.
- Do note that delivery time frame will be extended if you do not accept the first delivery truck schedule especially if your location is situated outside Klang Valley.
- If you wish to pick your own delivery date/ or have any other special request, a separate delivery fee will apply. Kindly refer to our Special Delivery Fee column for reference.
- For any other issues or request, please do not hesitate to call or WhatsApp us at 011-5915 3388.
Storage of Goods
- We understand that at times you are not ready to receive the item upon ordering due to circumstances like renovation, etcetera.
- We are ready to assist you by offering you up to 6 months storage (without any charges) as part of our value-added service to you, our customer.
- Should your storage period exceeds 6 months period, we will then be charging you a storage fee base on the structure below
Storage Fee Applicable after 6 months complimentary storage period
| RM1 – RM5,000 | RM100 per week |
| RM5,001 – RM10,000 | RM150 per week |
| RM10,001 – RM15,000 | RM200 per week |
| RM15,001 – RM20,000 | RM250 per week |
| >RM20,000 | RM300 per week |
Note :
- Whilst we do our best to ensure items are safely stored, we strongly advise against pro-long storage of merchandise as this increases risk of item being damaged due to movements and inherent condition of warehouses.